Frequently Asked Questions

Everything you need to know about shopping with Fired Earth

What are your standard shipping times and costs?

We offer standard shipping within 3-5 business days. Delivery costs are calculated at checkout based on the weight and dimensions of your order, with free shipping available on orders over $150.

What is your return policy for damaged or unwanted items?

You can return unused items in their original packaging within 30 days of delivery. If your order arrives damaged, please contact our support team within 48 hours with photographic evidence for a full replacement or refund.

Which payment methods do you accept?

We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital wallets like PayPal, Apple Pay, and Google Pay.

Can I track my order once it has been shipped?

Yes, once your order leaves our warehouse, you will receive a confirmation email containing a tracking number and a link to monitor your shipment's progress in real-time.

Do you offer international shipping?

Currently, we ship to most countries worldwide. Please note that international orders may be subject to local customs duties and taxes, which are the responsibility of the recipient.

How can I ensure the product quality matches the website photos?

We take great care to photograph our products in natural lighting to ensure accuracy. However, due to screen calibration differences, we recommend reading our detailed product descriptions and customer reviews for further assurance.